Terms of service.
Introduction
Welcome to CiaoStay! These terms and conditions outline the rules and regulations for the use of our services. By booking a holiday rental through CiaoStay, you agree to comply with these terms. If you do not agree with any part of these terms, you must not use our services.
Definitions
CiaoStay: Refers to the holiday rental management service provided.
Owner: The individual or entity that owns the property listed on CiaoStay.
Traveller: The individual who books a property through CiaoStay.
Property: The holiday rental listed on CiaoStay.
Booking Confirmation
Bookings are only confirmed once you receive an email confirmation from CiaoStay. This confirmation includes all pertinent details regarding your stay, including the property address, check-in and check-out times, and total cost.
Payment Terms
All bookings must be paid in full at the time of reservation, unless otherwise specified. Payments are processed through our secure payment gateway. CiaoStay reserves the right to cancel any reservation if payment is not received within the specified timeframe.
Cancellation Policy
Travellers may cancel their booking as per the cancellation policy outlined at the time of booking. Depending on the timing of the cancellation, various penalties may apply. It is recommended to review and understand the specific cancellation terms associated with your booking.
Responsibilities of the Owner
Owners are responsible for ensuring that their property is clean, safe, and accurately represented in their listing. CiaoStay takes no responsibility for any discrepancies regarding the property’s condition or amenities.
Responsibilities of the Traveller
Travellers must treat the property with care and respect during their stay. Any damage or excessive cleaning requirements beyond normal use will be charged to the traveller.
Liability
CiaoStay acts solely as an intermediary between owners and travellers. We are not liable for any loss, damage, or injury sustained during your stay. Travellers are encouraged to obtain travel insurance for additional protection.
Privacy Policy
CiaoStay is committed to protecting your privacy. Any personal information collected will be stored securely and used solely to facilitate bookings and improve our services.
Amendments
CiaoStay reserves the right to amend these terms and conditions at any time. Changes will be communicated via email or through our website. Continued use of our services will signify acceptance of the updated terms.
Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the jurisdiction of the courts in the UK.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us via our official communication channels. We’re here to help!
By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. Enjoy your stay with CiaoStay!