Privacy policy.

Last Updated: 21st February 2025

At CiaoStay, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect personal information from you when you:

  • Register on our website

  • Book a holiday rental

  • Subscribe to our newsletter

  • Contact us for support or inquiries

The information we collect may include:

  • Name

  • Email address

  • Phone number

  • Payment information

  • Address

  • Any other details you provide to us

How We Use Your Information

We use the information we collect for several purposes, including:

  • To process your bookings and manage your reservations

  • To communicate with you about your bookings and our services

  • To send you marketing and promotional materials (you may opt-out at any time)

  • To improve our website and services based on user feedback

  • To comply with legal obligations or respond to legal requests

Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers who assist us in operating our website or conducting our business (e.g., payment processors)

  • Law enforcement or government agencies as required by law

  • Other users of our platform in connection with your booking (e.g., property owners)

Data Security

We implement a variety of measures to maintain the safety of your personal information. Your data is stored on secure servers, and we use encryption and other technologies to protect your information during transmission.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or incomplete information

  • Request the deletion of your personal information

  • Object to the processing of your data or request that we restrict our use of it

To exercise these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@ciaostay.com

Thank you for choosing CiaoStay. Your trust is important to us, and we are committed to protecting your privacy.